Please simply order the required products again. You can register the items to be returned for return via our returns portal. Once we receive your return, we will refund you the full amount of your new order (including possible shipping costs), so your original price remains the same.

You can exchange individual parts of your bundle free of charge. Please simply order the required products again. You can register the old products in the bundle for return via our returns portal. As soon as we receive your return, we will charge the whole thing accordingly and refund you the full amount of your new order (including possible shipping costs), so that your bundle price remains the same.

You can find the tracking information in your shipping confirmation email. You can also track the current status of your order here or view it in your customer account under Orders.

• Log in to your customer account under “Login or Account” (If you have not yet created a customer account, you can do this afterwards using the email address you used for the order; you will receive a one-time code for this by email Login to your customer account)
• Select your desired order
• Select your delivery and click on the “Shipment Tracking” button
• You can get detailed information (e.g. delivery to a neighbor) on the DHL shipment tracking page if you enter your personal zip code of your delivery address in the “Recipient zip code” field

If you still have further questions about your order, you can send us an email to support@straede.cc.

The refund process may take up to 14 days after receipt of the returned goods. We generally process incoming returns weekly and will refund you the corresponding amount as soon as we have been able to view and check the goods. This may take some time and we ask for your patience.
Please note that refunds can only be made to the original payment method used for the purchase. If you pay with a gift card, the refund amount will always be credited back to the purchased gift card.

Simply use our returns portal. To register, please use the email address used when ordering. You can find your order number in your confirmation emails and in your account.

If you would like to use a discount code, please enter it in the "Voucher or Discount Code" field on the payment methods page during checkout. The discount will then be calculated automatically.

We use the so-called “double opt-in procedure” so that you first receive a confirmation link that must be confirmed by clicking on it. Please also check your spam folder to see if you have received the confirmation link and wait a few minutes. If you still have not received an email from us, please contact us using the contact form below.

It often happens that products are (temporarily) sold out. Often an increase occurs promptly due to returns or a repeat order. Unfortunately, we cannot give an exact forecast as to whether and when the item will be available again, as this varies from product to product.

You can sign up for restock notifications using the “Notify me” button (on the respective product page) so that you will be automatically informed as soon as the item is back in stock.

If you accidentally received the wrong product, we ask that you contact us immediately and provide us with the following information:

• Your order number
• Ordered item
• Desired item

As soon as we have received this information from you, we will do everything we can to process your request and solve the problem as quickly as possible.

If parts of your order are missing, we ask that you contact us immediately with the following information so that we can find a solution for you quickly and efficiently:

• Your order number
• The name of the product that is missing from your order
  

After we receive this information, we will address your concern immediately to resolve the issue as quickly as possible.

If your order has not yet been executed or is in transit, you can cancel it by sending a message using our contact form (at the bottom of this page) or by email to support@straede.cc.

Please note that if information is received too late, the order may already be in the process of being delivered. Once this is the case, cancellation is no longer possible and the goods will be delivered to you. After receipt, you can then easily register a return via our returns portal.

If an item we have delivered is damaged or is not in perfect condition for any reason, we ask you to use our contact form and send us a message. You can find the relevant form below, alternatively you can send us an email to support@straede.cc.

In such a case, you will receive an undamaged product (if available). Please note that this regulation only applies to items that are defective upon delivery in their original, unworn condition and whose damage was already discovered upon arrival.

If you need an invoice for your order, send us a message to support@straede.cc and our team will send you the relevant document as soon as possible.

Yes – if both orders have not yet been shipped, we can gladly combine them for you.

Important: In this case, please contact us immediately after placing your order at support@straede.cc so that we can coordinate the shipping.

Once one of the two orders has already been processed or shipped, combining them is unfortunately no longer possible.

Shipping and returns are free for orders over €40 within Germany. In EU, we offer free shipping for orders over 200€. Please find our shipping policy here.

Your order will usually be at your home (Germany) within 1-3 days. You can check the status of your order at any time using the tracking link that you will receive by email. In Europe, delivery times takes between 4-7 business days.

We send our packages with DHL.

You can view the current status of your order in your customer account under Orders.

• Log in to your customer account under “Login or Account”.
• Select your desired order
• Select your delivery and click on the “Shipment Tracking” button
• You can get detailed information (e.g. delivery to a neighbor) on the DHL shipment tracking page if you enter your personal zip code of your delivery address in the “Recipient zip code” field

If you still have further questions about your order, you can send us an email to support@straede.cc.

For some items, a longer delivery time is explicitly indicated in our shop (in red letters on the bundle pages and under the color selection on the respective product detail page). This is usually because we are waiting for a subsequent delivery and want to give you early access to the items.

If you entered an incorrect delivery address when placing your order, please send us an email immediately to support@straede.cc with the following information:

• Order number & email address
• New shipping-address

We are trying to communicate the change to our logistics department in good time. Please note that if information is received too late, the order may already be in the process of being delivered. If the specified delivery address cannot be found or your shipment cannot be delivered, the shipment will be returned to us, checked and we will refund you the amount after receipt of the shipment.
Please place a new order afterwards.

In order to conserve resources, we generally ship all items in one shipment (as soon as all products are available). If you are dependent on the goods, we can also initiate partial shipping in exceptional cases.
Please contact us using the contact form below with your order number and email address.

If you do not pick up your package in time (7 days from the DHL branch, 30 days from Packstation), the shipment will be returned to us, checked and we will refund you the amount after receipt of the shipment. Please note that this causes enormous additional costs and uses unnecessary resources.

Please first check whether your package was delivered to a DHL branch or a neighbor, whether you have entered your delivery address correctly and whether the collection deadline for your package (at a DHL branch or packing station) has not been exceeded.

Please check the shipment status using the shipment tracking link that you received with the shipping email or that is stored in your customer account. You can get detailed information (e.g. delivery to a neighbor) on the DHL shipment tracking page if you enter your personal zip code of your delivery address in the “Recipient zip code” field.

If your package does not show up, please contact us with your order number and email address using the contact form below.

For orders over €200 you will receive your package free of charge. Please find our detailed shipping rates here.

When sending shipments to other European countries, a longer delivery time can usually be expected (5-7 days).

If you would like to return something, you are responsible for shipping and associated costs. Of course, this does not apply if you have received a damaged product - in this case we will of course cover the shipping costs. You can easily register a return via our returns portal.

You will find your tracking number with a corresponding tracking link in your shipping confirmation email or in your customer account. If this doesn't work, you can copy the tracking number and enter it into DHL (see here) or DHL's country-specific shipment tracking portal to receive the corresponding shipment information.

Simply use our returns portal. Please use the email address you used when placing your order to log in. You can find your order number in your confirmation emails and in your account.

After receiving your order, you can return the goods to us within 30 days. It's completely hassle-free. Please use our returns portal for this.

Please note that we cannot accept returns of used items. We carefully inspect each item after receiving your return.

The refund process may take up to 14 days after receipt of the returned goods. We generally process incoming returns weekly and will refund you the corresponding amount as soon as we have been able to view and check the goods. This may take some time and we ask for your patience.
Please note that refunds can only be made to the original payment method used for the purchase. If you pay with a gift card, the refund amount will always be credited back to the purchased gift card.

We do not offer direct exchanges via our returns portal. Please return your goods and then place a new order. This also applies to individual items in our bundles. We will take this into account when issuing a refund and your bundle price will remain the same.

For returns from Austria, we offer two options:

• You can either return it yourself at your own expense,
• or use our return shipping fee of €6.99 – the corresponding label will be provided to you after registration in the returns portal.

You can find all the information about returns in the returns portal .

If you have any questions, our support team will be happy to help you at any time: support@straede.cc .

You can exchange individual items from your bundle free of charge. Simply reorder the required products. You can register the original bundle items for return via our returns portal.

Once your return has arrived with us, we will adjust the amount accordingly and refund you the full amount of your new order (including any shipping costs), so that your bundle price remains the same.

If you return individual items from your bundle, we will charge the full price of the remaining items. You can register the return as usual via our returns portal .

We generally ship all items together to conserve resources. However, if you require specific products, we can arrange partial shipments in exceptional cases.

Simply contact us via our contact form or send us an email to support@straede.cc

We've coordinated our bundles stylistically and functionally. To help you find the perfect bundle, we've created a detailed bundle comparison to give you a better overview. You can find it here .

From a technical perspective, discount codes cannot be combined with our bundles (this also applies to the newsletter discount). In addition, our bundle offers already contain a discount, which means you get the products at a reduced price. Discount codes are applicable to individual products or orders outside of our bundles.

To make your selection as easy as possible, we've created a detailed size guide for you (found on each individual product page next to the size selection). If you're still unsure, our support team will be happy to help. You'll find the contact form at the bottom of this page.

It occasionally happens that products are temporarily sold out. Often, returns or reorders quickly restock the items. Unfortunately, we cannot give an exact forecast of whether and when the item will be available again, as this varies from product to product.

Sign up for restock notifications on the respective product page (button "Notify me") so that you will be automatically informed as soon as your desired item is available again.

We recommend washing all textile items before use.

To ensure maximum durability, hand washing or a cold wash is recommended. Alternatively, the products can be machine washed. Please use a gentle cycle (30°C, delicate wash, reduced spin speed) and a laundry bag (available at drugstores, for example). Turn the products inside out to protect logos, lettering, and outer seams. Please also close all zippers.

To ensure a long lifespan, wash these items with similar colors, do not iron them, and avoid tumble drying. Also, do not use fabric softener and ideally use a detergent specifically designed for technical fabrics.

In case of heavier soiling, such as mud splashes, it is very important to rinse and pretreat the fabric immediately after the ride.

Some materials, such as merino wool, require special care. Please refer to our washing and care guide for more information.

In addition to the detailed guide, you will find supplementary information below to support you in your care:

Wash

• Turn the clothes inside out before washing and close all zippers .
  
• Wash at a maximum of 30 °C on a gentle cycle with a low spin speed (600–800 rpm) .
  
• Do not use fabric softener or bleach , as these can damage or clog the fibers.
  
• It is best to use a detergent for technical textiles and a laundry bag to protect logos and seams.
  
• Wash the items with similar colors .
  
• Do not iron or blow-dry – heat can damage coatings or functional fibers.

Dry

• Do not tumble dry – the heat can damage the material or set stains.
  
• Air drying is the gentlest method, ideally in the shade and not in direct sunlight.

Stains from sunscreen or sweat

With functional synthetic materials, it can happen that certain sunscreens (especially water-resistant versions with mineral UV filters or silicones ) as well as salty sweat leave stubborn residues.

These spots are often not immediately visible, but can reappear due to heat or UV radiation.

Our recommendations:

• Rinse or wash clothes as soon as possible after wearing them .
  
• Do not use fabric softener to maintain breathability.
  
• For stubborn stains, use a special sports detergent or an enzyme-containing pre-wash spray if necessary.
  
• Do not heat (no ironing/blowing, no tumble drying) to avoid setting stains.
  

Even if the affected areas remain visually impaired, the function of the material is fully preserved .

Special care for Merino products

Merino wool products should be treated with particular care:

• Use a wool cycle or hand wash with wool detergent .
  
• Do not wring out ; let dry flat in the air.
  

Tip: Every textile should be washed once before its first use.

You can find all the details about care in our washing and care guide .

For everyday cycling, comfort, functionality and a modern look are important – especially for commuters who want to feel comfortable even off the saddle.

Our recommendations:

• Motion Lifestyle Shirt
  → A versatile companion for everyday life and commuting. Modern unisex fit with half-length sleeves, comfortable material blend and a cooling feel – the right choice even off the bike.
  
• Gravel Shirt & Kaern Jersey
  → More relaxed cut with a relaxed and loose fit. Breathable and comfortable – ideal for commuting to work or casual rides in your free time.
  
• Cargo Bibs
  → An all-rounder for everyday cycling. With pockets for smartphone, keys or energy bars and a comfortable seat cushion – practical and comfortable, even for longer distances.
  
• Lightweight wind vests & windbreakers
  → Weather-resistant, compact for storage and versatile in its combinations – perfect for changing conditions.
  
• Merino Baselayer
  → Regulates temperature and odors and provides warmth as a first layer in the cooler season.
  

Note: Using backpacks can cause chafing on your shoulders and back. We recommend using jersey bags, cargo bibs, or small handlebar bags for carrying your gear on your bike whenever possible.

All products are designed to combine functional features with a clean, modern design – for everyone who wants to feel just as good on their bike as they do in everyday life.

Yes, the products can generally be worn with a backpack. However, please note that friction against the shoulders and back can cause abrasion on the fabric. This applies particularly to close-fitting jerseys or jackets made of lightweight performance materials.

For everyday use, we therefore recommend alternatives such as jersey bags, our cargo bibs, or small handlebar bags. This way you avoid additional wear and tear while maintaining full freedom of movement on the bike.

Yes, we're happy to help you choose the right size. Just send us an email to support@straede.cc – ideally with the following information:

• Body size or body specifications/proportions (such as particularly long arms or legs)
• Weight
• If applicable, chest circumference, waist circumference, hip circumference
• Information on previous brands/sizes that fit you well

Our team will get back to you as soon as possible with a personal recommendation.

Yes – for sold-out products, you can register for restock notifications directly on the respective product page by entering your email address. You will be automatically notified as soon as the item is available again.

Please note: This notification is a one-time event and is non-binding – it does not constitute a reservation of the item.

Straede derives from the Danish word stræde and can mean either "street" or "close-fitting." More importantly, it embodies the Nordic mindset. Minimalism is found in many elements of Nordic culture. Simplicity with accents. Straede aims to represent precisely these qualities. You can learn more here if needed.

Through our partners, you can also discover, try on, and purchase our products in person. Find our current partners here .

No, unfortunately that's not possible. Our online shop and our brick-and-mortar stores are organizationally separate. Products ordered online are generally shipped and cannot be picked up in-store. If you would like to purchase a specific item directly in-store, we recommend calling the respective retailer in advance to inquire about availability.

We currently work with established suppliers in Asia. We have been able to build very good and close relationships with various suppliers who best meet our quality standards – without losing sight of the consumer and the associated price point.

Furthermore, we are gradually expanding our partner network in European countries in order to find the optimal partner for each product and to shorten delivery routes.

Our straede Crew Rides are guided group rides that take place in various regions and cities in Germany, Austria, and Switzerland. You can find an overview here ; we look forward to seeing you!

Our resealable zipper bags are currently the most sustainable solution for us to meet our shipping and storage standards. We use them for both outbound and return shipments and can often reuse them in the event of a return. We are also working on implementing paper-based shipping solutions in the long term.

Our zippered bags are incredibly versatile. For example, you can use them to store your belongings during a bikepacking trip or to pre-sort spare parts. They're also perfect for transporting snacks or wet laundry. Basically, the possibilities are endless!

Our loyalty program rewards you for your purchases.

You can view your points balance at any time in your customer account.

Levels & Benefits:

CORE – Entry for everyone, including a birthday present

PACE (from 3,500 points) – Welcome gift, discounts, early access & private sales

PEAK (from 10,000 points) – Welcome gift, always free shipping and all the benefits of PACE

Once you reach a new level, your benefits will be automatically unlocked and you will be notified by email.

You can find all the information about the Loyalty Program here.

You can also collect points as part of our Referral Program:

Share your invitation link with your friends and receive 1,000 points for each successful referral, plus a free gift with your next order.

Your friends will also benefit from a welcome gift.

You can find all the information about the Referral Program here.

Recommend a friend and receive 1,000 points for our Loyalty Program as well as a goodie for your next order.

Your friends will receive a free gift with their first order.

Here's how it works:

Log in to your customer account and copy your personal referral link.

Share the link with friends who might like straede. Recommendations only work via this link.

You will receive your bonus once your friends have placed their first order with a minimum order value of €50, and any returns have been taken into account. This will happen 50 days after the purchase.

You can find the referral link directly in your customer account .

You can find all the information about the Referral Program here.

We're always looking for new faces to represent our brand. Feel free to contact us via email or Instagram with a brief introduction of yourself and links to your social media.

When selecting our cooperation partners, we primarily look for the following qualities: an affinity for content creation and expertise in photography and videography. This is crucial for us, as we sometimes want to use the content on our own channels. Please be aware of this before sending us an inquiry.

You can create a customer account via our webshop ; there you will find the login option to the left of the shopping cart (desktop “Login”) or after expanding the menu at the bottom left (mobile “Customer account”).

Alternatively, you can log in via this link .

If you are interested in working for us, please take a look at our careers page, where our vacancies are listed. If you don't find anything suitable or there is nothing currently advertised, we would also be happy to receive your unsolicited application if you would like to become part of our team.

With our crash replacement guarantee, we'll replace damaged items free of charge in the event of a fall. Send us your name, order number, and photos of the damaged product to support@straede.cc so we can review your claim.

Please note the following conditions:

• Only applies to items purchased within the last 6 months.
• If your damaged item is no longer in stock, we will credit you with a voucher code to cover the purchase price.
• We also reserve the right to decide on a case-by-case basis. Deliberately damaged products will not be replaced.

Yes, you can purchase digital gift vouchers from us. These are available in various amounts and will be sent to you by email immediately after purchase. You can also download and print the voucher – ideal if you're giving it as a gift. The voucher code can be easily entered at checkout and will be automatically deducted from the total amount.

The voucher is:

• valid indefinitely
• Redeemable for all products in the online shop
• It can also be partially used; the residual value is retained.

When items paid for with a gift voucher are returned, the corresponding amount will be credited back to the voucher.

You can find the gift voucher right here .