Please simply order the required products again. You can register the items to be returned for return via our returns portal. Once we receive your return, we will refund you the full amount of your new order (including possible shipping costs), so your original price remains the same.

You can exchange individual parts of your bundle free of charge. Please simply order the required products again. You can register the old products in the bundle for return via our returns portal. As soon as we receive your return, we will charge the whole thing accordingly and refund you the full amount of your new order (including possible shipping costs), so that your bundle price remains the same.

You can find the tracking information in your shipping confirmation email. You can also track the current status of your order here or view it in your customer account under Orders.

• Log in to your customer account under “Login or Account” (If you have not yet created a customer account, you can do this afterwards using the email address you used for the order; you will receive a one-time code for this by email Login to your customer account)
• Select your desired order
• Select your delivery and click on the “Shipment Tracking” button
• You can get detailed information (e.g. delivery to a neighbor) on the DHL shipment tracking page if you enter your personal zip code of your delivery address in the “Recipient zip code” field

If you still have further questions about your order, you can send us an email to support@straede.cc.

The refund process may take up to 14 days after receipt of the returned goods. We generally process incoming returns weekly and will refund you the corresponding amount as soon as we have been able to view and check the goods. This may take some time and we ask for your patience.
Please note that refunds can only be made to the original payment method used for the purchase. If you pay with a gift card, the refund amount will always be credited back to the purchased gift card.

Simply use our returns portal. To register, please use the email address used when ordering. You can find your order number in your confirmation emails and in your account.

If you would like to use a discount code, please enter it in the "Voucher or Discount Code" field on the P

payment methods page during checkout. The discount will then be calculated automatically.

We use the so-called “double opt-in procedure” so that you first receive a confirmation link that must be confirmed by clicking on it. Please also check your spam folder to see if you have received the confirmation link and wait a few minutes. If you still have not received an email from us, please contact us using the contact form below.

It often happens that products are (temporarily) sold out. Often an increase occurs promptly due to returns or a repeat order. Unfortunately, we cannot give an exact forecast as to whether and when the item will be available again, as this varies from product to product.

You can sign up for restock notifications using the “Notify me” button (on the respective product page) so that you will be automatically informed as soon as the item is back in stock.

If you accidentally received the wrong product, we ask that you contact us immediately and provide us with the following information:

• Your order number
• Ordered item
• Desired item

As soon as we have received this information from you, we will do everything we can to process your request and solve the problem as quickly as possible.

If parts of your order are missing, we ask that you contact us immediately with the following information so that we can find a solution for you quickly and efficiently:

• Your order number
• The name of the product that is missing from your order
  

After we receive this information, we will address your concern immediately to resolve the issue as quickly as possible.

If your order has not yet been executed or is in transit, you can cancel it by sending a message using our contact form (at the bottom of this page) or by email to support@straede.cc.

Please note that if information is received too late, the order may already be in the process of being delivered. Once this is the case, cancellation is no longer possible and the goods will be delivered to you. After receipt, you can then easily register a return via our returns portal.

If an item we have delivered is damaged or is not in perfect condition for any reason, we ask you to use our contact form and send us a message. You can find the relevant form below, alternatively you can send us an email to support@straede.cc.

In such a case, you will receive an undamaged product (if available). Please note that this regulation only applies to items that are defective upon delivery in their original, unworn condition and whose damage was already discovered upon arrival.

If you need an invoice for your order, send us a message to support@straede.cc and our team will send you the relevant document as soon as possible.

Shipping and returns are free for orders over €40 within Germany. In EU, we offer free shipping for orders over 200€. Please find our shipping policy here.

Your order will usually be at your home (Germany) within 1-3 days. You can check the status of your order at any time using the tracking link that you will receive by email. In Europe, delivery times takes between 4-7 business days.

We send our packages with DHL.

You can view the current status of your order in your customer account under Orders.

• Log in to your customer account under “Login or Account”.
• Select your desired order
• Select your delivery and click on the “Shipment Tracking” button
• You can get detailed information (e.g. delivery to a neighbor) on the DHL shipment tracking page if you enter your personal zip code of your delivery address in the “Recipient zip code” field

If you still have further questions about your order, you can send us an email to support@straede.cc.

For some items, a longer delivery time is explicitly indicated in our shop (in red letters on the bundle pages and under the color selection on the respective product detail page). This is usually because we are waiting for a subsequent delivery and want to give you early access to the items.

If you entered an incorrect delivery address when placing your order, please send us an email immediately to support@straede.cc with the following information:

• Order number & email address
• New shipping-address

We are trying to communicate the change to our logistics department in good time. Please note that if information is received too late, the order may already be in the process of being delivered. If the specified delivery address cannot be found or your shipment cannot be delivered, the shipment will be returned to us, checked and we will refund you the amount after receipt of the shipment.
Please place a new order afterwards.

In order to conserve resources, we generally ship all items in one shipment (as soon as all products are available). If you are dependent on the goods, we can also initiate partial shipping in exceptional cases.
Please contact us using the contact form below with your order number and email address.

If you do not pick up your package in time (7 days from the DHL branch, 30 days from Packstation), the shipment will be returned to us, checked and we will refund you the amount after receipt of the shipment. Please note that this causes enormous additional costs and uses unnecessary resources.

Please first check whether your package was delivered to a DHL branch or a neighbor, whether you have entered your delivery address correctly and whether the collection deadline for your package (at a DHL branch or packing station) has not been exceeded.

Please check the shipment status using the shipment tracking link that you received with the shipping email or that is stored in your customer account. You can get detailed information (e.g. delivery to a neighbor) on the DHL shipment tracking page if you enter your personal zip code of your delivery address in the “Recipient zip code” field.

If your package does not show up, please contact us with your order number and email address using the contact form below.

For orders over €200 you will receive your package free of charge. Please find our detailed shipping rates here.

When sending shipments to other European countries, a longer delivery time can usually be expected (5-7 days).

If you would like to return something, you are responsible for shipping and associated costs. Of course, this does not apply if you have received a damaged product - in this case we will of course cover the shipping costs. You can easily register a return via our returns portal.

You will find your tracking number with a corresponding tracking link in your shipping confirmation email or in your customer account. If this doesn't work, you can copy the tracking number and enter it into DHL (see here) or DHL's country-specific shipment tracking portal to receive the corresponding shipment information.

Simply use our returns portal.

After receiving your order, you can return goods to us within 30 days. Without any stress.

The refund process may take up to 14 days after receipt of the returned goods. We generally process incoming returns weekly and will refund you the corresponding amount as soon as we have been able to view and check the goods. This may take some time and we ask for your patience.
Please note that refunds can only be made to the original payment method used for the purchase. If you pay with a gift card, the refund amount will always be credited back to the purchased gift card.

We do not offer direct exchanges via our returns portal. Please return your goods and then place a new order. This also applies to individual items in our bundles. We will take this into account when issuing a refund and your bundle price will remain the same.

You can exchange individual parts of your bundle free of charge. Please simply order the required products again. You can register the old products in the bundle for return via our returns portal. As soon as we receive your return, we will charge the whole thing accordingly and refund you the full amount of your new order (including possible shipping costs), so that your bundle price remains the same.

If you return individual parts of your bundle, we will charge the full price of the remaining items. You can register the return as usual via our returns portal.

We generally ship all items together to conserve resources. If you are dependent on some products, we can also initiate partial shipping in exceptional cases. Simply get in touch using our contact form or write us an email to support@straede.cc

We have coordinated our bundles stylistically and functionally. In order to find the right bundle, we have constructed a detailed bundle comparison to give you a better overview. You can find this here.

From a technical perspective, discount codes cannot be combined with our bundles (this also applies to the newsletter discount). In addition, our bundle offers already contain a discount, which means you get the products at a reduced price. Discount codes are applicable to individual products or orders outside of our bundles.

To make your choice as easy as possible, we have created a detailed size guide for you (you can find it on each individual product page). If you are still not sure, our support team will be happy to help you. You can find the relevant contact form at the bottom of this page. Happy to help!

It may happen that products are (temporarily) sold out. Often an increase occurs promptly due to returns or a repeat order. Simply register for the “Notify Me” function on the respective product page and be informed by email as soon as an item is available again. Unfortunately, we cannot give an exact forecast as to whether and when the item will be available again, as this varies from product to product.

We recommend washing every textile item before use.

To ensure the longest possible durability, cold or hand washing should be used. The products can of course also be cleaned in the washing machine. Please use a gentle wash cycle (30° Celsius, delicate wash) and wash bags (can be purchased at a drugstore, for example). You should also turn the products “inside out” (inside out) to protect logos, lettering and outer seams. Please also close all zippers.

To ensure a long service life, you should also wash the items with similar colors, do not iron them and do not put them in the tumble dryer.

Glad you asked! Of course, straede has a corresponding meaning and stands for minimalist products where we want to offer you a very good price-performance ratio and involve the community in the development process. You can find out more here if you need it.

Since February 2023 you can find us on site in Cologne-Ehrenfeld. At our headquarters we develop our products and manage our young company. In the BOBIKES showroom you can try on and shop all the items in our collection.

Experience the straede brand in a cozy atmosphere that combines boutique and café and exchange ideas with other cycling enthusiasts. Our Cologne crew rides also start from our headquarters. We are looking forward to your visit!

We look forward to the exchange! Please contact us by email at support@straede.cc or use the contact form below.

We are currently working with established suppliers in Asia. We have been able to build a very good and close relationship with various suppliers who best meet our quality standards - without losing sight of the consumer and the associated price point.

In addition, we are expanding our partner network step by step in European countries in order to find the optimal partner for each product and to be able to shorten delivery routes.

Our straede Crew Rides are guided group trips that take place in different regions and cities in Germany, Austria and Switzerland. You can get an overview here, we look forward to your coming!

Our resealable zipper bags are currently the most sustainable solution for us to meet our shipping and storage standards. We use these for return shipping and can often reuse them in the event of a return. We are also working on implementing paper shipping solutions in the long term.

Our zipper bags can be used in a variety of ways. For example, you can store the things you carry here during a bikepacking trip or pre-sort spare parts. The bags can be used to transport snacks or wet laundry. Basically, there are no limits to your creativity!

We are always looking for new faces to represent our brand. You are welcome to contact us via email or Instagram with a short introduction about yourself and a link to your social media.

When selecting our cooperation partners, we pay particular attention to the following characteristics: affinity for content creation, expertise in the area of ​​photography and videography. This is crucial for us as we sometimes want to use the content on our own channels. Please be aware of this before sending us a request.

If you are a club or cycling collective and want to purchase for your team/group, we are happy to offer you special conditions. Simply submit a request using our contact form or send us an email to support@straede.cc.

Customization/printing is possible without any problems, but you would have to do it yourself. We do not currently offer a printing service.

If you are interested in working for us, please take a look at our careers page, where our vacancies are listed. If you don't find anything suitable or there is nothing currently advertised, we would also be happy to receive your unsolicited application if you would like to become part of our team.

With our fall replacement guarantee, we will replace damaged items free of charge in the event of a fall. Send us your name, order number and pictures of the damaged product to support@straede.cc so that we can examine your request.

Please note the following conditions:

• Only applies to items purchased in the last 6 months
• If your damaged item is no longer in stock, we will credit you with the purchase price in the form of a voucher code
• We also reserve the right to make decisions depending on the individual case. Intentionally damaged products will not be replaced.